We happened to find Thebathoutlet.com (TBO, for short) once we had decided to remodel the master bathroom and looked online for sourcing ideas for shower heads, sinks, faucets, and other accessories. I made many calls to customer service before we placed our order, and the advice given as to product specifications, what products/plumbing supplies complemented each other, information as to vendors, pricing, practical tips, etc. were all very useful. This informed and facilitated our selection process, and we never looked back or seriously looked elsewhere for the products we were spec'ing. The one area where product selection was lacking (in our opinion) was for vanities, where the array of selections was not to our taste.
Also, we could have done more due diligence in terms of price comparison shopping but didn't because TBO made it easy to source. But based on visits to local (high end) stores (e.g., Klaffs in CT), pricing seemed more than competitive.
Once we placed our order (rain shower head/hand held shower/unit, two sink faucets, sink, and related supplies), we received very prompt confirmations and updates, as certain key items had to be back-ordered from European suppliers. As it turns out, these will arrive before the estimated date given. The web site has a comprehensive selection of products for virtually all shower/bath/bathroom elements and sufficient information in the product descriptions to trigger specific questions for/by the contractor/plumber to determine if it all will "work". In sum, the online interface, product graphics and description, the information achieved, and order fulfillment were all seamless and excellent--and Customer Service!!--at all stages customer service was professional, helpful, prompt, friendly, and courteous--it alone is enough to make you want to return to TBO for additional projects. I was requested to furnish a review for TBO, but the assessment above is accurate in all respects.
I purchased a very expensive sink for a bathroom renovation in early April 2013. It was very well packed for shipping, and so I did not even open it until the granite guy was doing his measuring and needed the template from the box about 6 weeks later. When I opened it, I discovered numerous scratches on the front of the sink. I called immediately, and customer service could not have been better. A person actually answered the phone, and was very polite, helping me work through to a solution quickly. I forwarded pictures of the damage, and they shipped a replacement that day, without even waiting to receive the return. I received the new sink the next day, in time for the plumber to install without rescheduling. I always have a bit of concern ordering such items online, in case there is a problem, but TheBathOutlet was so accommodating and responsive it was even easier than having to return this large and extremely heavy item to a bricks-and-mortar store. I would definitely order from them again, and have told several friends and family members who are beginning renovation projects to check their products first.
I am happy to write a review about my customer experience. I was impressed from beginning to end with the continuity of care. I was informed of the status of my order at every stage. This information came to me via personal e-mails from Trisha. Nothing was a 'do not reply to this e-mail' format; every communication was personal, cordial and professional. In fact, I even mentioned your extraordinary service to my husband because his business is very concerned with quality control. He asked me to send him some of the e-mails I received so he can read them. As to the product, pretty is as pretty does. The soap dispensers are the most handsome I've ever seen, but if the pumping mechanisms don't pump, what good is the product? This does not seem to be a problem as the pumping mechanisms seem to be of very good quality and a match for the beautiful exterior. I'm a very satisfied customer.
Somehow, I was not notified via email of the back order of the polished chrome towel ring by Gedy. When I called to inquire about order, I spoke with a lovely young lady named Jessica. She apologized for the lack of email notice and promised to follow up on my order. She continued to communicate with me personally by phone and alerted me when item was at Customs and when it would be shipped and even calling the day before shipment to be received via FedEx. She followed up as she promised and was professional, courteous, knowledgeable and just made a bad situation very positive and pleasurable. She was an ambassador of good will for The Bath Outlet and responsible for great customer relations and satisfaction. I will certainly use them again and recommend them highly due to the above and beyond excellent service I received from a young lady named Jessica.
This was my first time ordering from TheBathOutlet.com. I was searching for soap dispensers online and came across this website. There are so many amazing bath items on this site.
I ordered two soap dispensers in which they were unfortunately damaged upon receipt. I immediately sent their customer service department an e-mail and received a response the next business day. Jessica, my customer service representative, was AMAZING! She was very sympathetic to my issue and worked expeditiously to replace my order. I received a replacement in a matter of 2 days and a follow-up e-mail from Jessica ensuring my satisfaction. This kind of service goes a long way with me! I will definitely recommend and shop here again. I am buying a new home in a few months and will need new bathroom accessories. SHOP THERE! You won't regret it!
A guide to buying:
Designer bathroom accessories are essential in the way your bathroom looks. Oftentimes, your bathroom accessories dictate the style and mood of your bathroom. For instance, if you buy polished chrome bathroom accessories, you're bathroom will likely be shiny, bright, and modern, whereas bronze bathroom accessories might make your bathroom look a little more subdued and classic. We offer a large selection of bathroom accessories of different types and finishes, including: polished chrome bathroom accessories, brushed nickel bath accessories, gold accessories for the bathroom, and virtually any other finish or color that you can think of. From countertop soap dispensers and wall mounted soap dishes to free standing towel racks and modern, contemporary designer toilet brushes - we truly have it all. So, feel free to browse our large selection of Gedy bathroom accessories, Windisch bathroom accessories, StilHaus bathroom accessories, and Geesa bathroom accessories.
It's time for a bathroom remodel
But let's be honest: bathroom accessories are not quite the focal point of your remodeling dreams. After all, bathrooms are a tricky little space with several different components that have to work seamlessly together. You certainly must have your toilet, your sink, and your faucet, and if your bathroom is anything larger than a powder room, you might also have a shower/tub and a bathroom vanity. Fitting all these bath products into a small space, and making them look good (and work perfectly) is a tough task for laymen and interior designers alike. So we don't blame you for putting bath accessories on the backburner until you get your bathroom completely functional, especially since -- if you are like everyone else -- you are counting on this bathroom remodel to last you several years. But don't forget that in those years, you'll likely be visiting your bathroom quite often for obvious reasons. And so, even though getting your bathroom completely functional is of utmost importance, so is decorating it. After all, you'll be in that room quite a bit.
Bath Accessories & Hardware
This is why some people go to great lengths to adorn their master bathroom with things like luxurious bath ensembles, beautiful shower curtains, bath rugs, and ceramic wall tiles. And some don't stop there -- splurging on scented candles & soaps, lush towel sets, and fancy cabinets and shelving. A good interior designer will make the right design choices with regards to your functional plumbing products such as washbasins and bathroom vanities. A great interior design will do that but will also show you how to pull your bathroom together with the smaller details such as decorative bathroom accessories, including: rugs, bath mats, shower curtains & shower ogranizational baskets, soap dispensers & dishes, and bathroom hardware (towel bars, rings, hooks, shelving).
Bath Decor & Design
There's a lot of inspiration to be drawn from the bathroom decorating ideas on web in terms of what colors, finishes, and materials to design your bath with, and making the right design choices will make for easy decorating. You must first choose the overall theme of your bathroom. Will you choose brighter colors or more suble shades? On TheBathOutlet.com, it is very easy to color-coordinate your bath accessories with the rest of your bathroom. For instance, do you want to match your accessories with the rest of your bathroom fixtures, such as your faucet or shower head? If so, then you might want to go for finishes such as brushed nickel or polished chrome, and materials such as brass and stainless steel. Or, you can take a different route and match your flooring, wallpaper, or tiles. In this case, you can buy ceramic bathroom accessories in various colors to match your wall or even wood bath accessories to match your vanity or cabinets. Perhaps you want your accessories to stand-alone; in this case you might want to consider crackled glass or frosted glass accessories. Whatever you choose, bathroom accessories provide your bathroom with cohesiveness.
Giving You Recommendations
Our main focus at TheBathOutlet.com is to give you the right recommendations for bathroom accessories, just so you can make the right choices. We specialize in: bathroom hardware such as towel bars, towel holders, racks, robe hooks and tabletop & wall hung accessories such as soap dispensers, soap dishes, toothbrush holders. We provide choices of only high-quality, long-lasting, European bath products because we know that bathroom accessories are used every single day and are not solely for decorative pruposes. We want that towel stand to keep sturdy and that soap dispenser to keep pumping soap so that you won't be thinking of a bathroom redesign for at least a few more years.