I ordered a wall cosmetic mirror. The company kept back-ordering it. ( not Bath Outlet, but the Manufacturer.) So, getting very tired of waiting, I decided to return it and order one that Bath Outlet had in stock. When I called to cancel the old order and reorder another, the customer service rep. was extremely courteous and helpful. She apologized for the manufacturer and advised me on a quality mirror that was reduced and available.
She told me that it would be shipped immediately, I would be refunded the difference, and could return it if I didn't like it. I got credit for the refund almost immediately, the mirror arrived in about 3 days, and it is perfect. I am so happy with it. I think the Bath Outlet does a really good job in helping their customers. It was a pleasure doing business with them.
This is my favorite online shopping experience. Trisha was exceptional throughout and am placing another order today. I love contemporary design and this is the location for finding exactly what I'm looking for. Recommend it HIGHLY!