Thank you for your interest in TheBathOutlet.com. Customer service is a big priority for us and we strive to respond to all emails within 30 minutes. Please direct all emails related to sales, order tracking, returns and so forth to . For all other email inquiries, please direct emails to .

TheBathOutlet.com was created with a single goal in mind - to provide a way for customers to select and buy home and bath furnishings from the comfort of their home, with all the tangible benefits of a physical store. We are committed to providing exemplary customer service in all aspects of the purchase, whether that may be in helping you select the right product(s) for your home or making sure you get your order in time.

•What Makes TheBathOutlet Different? •Is Shipping Free on All Orders? •International Shipping (Canada) •What Is the Return Policy? •Can I Make My Order Over the Phone? •Will I Be Able To Track My Order Online? •How Can I Sign Up For Promotions and How Do They Work? •Which Brands Does TheBathOutlet Offer? •How Can I Add My Brand to TheBathOutlet if I Am a Vendor? •What Is the Privacy Policy?

We Focus On the Customer Experience Our first priority is and will always be customer service. We pride ourselves in providing our customers with the best shopping experience from the moment you enter our website. TheBathOutlet.com is designed to be easy for customers to navigate and find what they want, and our sales representatives are there to do the rest. Our sales representatives will help you find the products you need, keep you informed about your order, and see to it that you get your order in time. With a combined 50+ years experience in the plumbing industry, our sales representatives are ready to answer any questions you have about your bathroom. If you have any questions about an order or even about installing a certain product, please do not hesitate to contact us.

Shipping is Free in the Continental U.S.A For orders over $50.00, the short answer is yes: shipping is free for all orders in the continental U.S. For orders to be shipped outside the continental U.S., such as Canada, Hawaii and Puerto Rico, we do charge a small, additional shipping charge. Otherwise, shipping will be free on all orders independent on the price. For orders under $50.00 within the continental U.S., a small standard shipping fee of $5.99 is applied at checkout.

A Small Shipping Fee is Charged for International Orders You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. For shipments to Canada, the recipient is responsible for any applicable additional fees such as GST, PST, HST, and brokerage fees when the package clears customs. Additionally, a small shipping fee of $20 is applied to all orders from Canada at the checkout page.

Yes, you can make your order over the phone. Our sales representatives are trained to take orders over the phone and will be glad to. Oftentimes, ordering products over the phone will yield an additional discount, depending on the product.

Yes, TheBathOutlet.com has an order tracking page where you can track your recent orders by the purchase order number of the order. Our sales representatives will update your order information whenever there is information to be passed, such as when the product has been shipped.

TheBathOutlet.com Offers Immediate Promotions on Every Item in the Store How does this work? All you have to do is simply provide your email address in the textbox below and you should receive an email from TheBathOutlet.com within the next few minutes. By simply clicking on the link provided in the email and signing up for an account, you will be eligible for a discount on orders you make within the next 7 days.

TheBathOutlet.com offers many European and American brands including: Hansgrohe (Germany), Grohe (Germany), Danze (America), KWC (Switzerland), Blanco (Germany), Palazzani (Italy), The Bath Collection (Spain), and more. We continue to add more brands every day. For a list of all our brands, please visit the brands page.

We are always looking to expand our business and we are always looking to add more brands. If you feel like your brand fits the overall direction of TheBathOutlet.com, we would be more than willing to review your brand, and ultimately add it to our website. Please contact us with information about your brand. We will send you some questions to answer regarding your brand. Once you have answered these questions, we will review your products in full and decide whether to proceed or not. This process usually takes a week.

TheBathOutlet.com works hard to make sure that your private information in safe. We continue to employ technologies ensuring the security of your personal information and data. Listed below are the steps that we have taken to protect your information, as well as some of the processes of collecting information on TheBathOutlet.com.

Encryption Encryption involves protecting sensitive information by taking plain text and making it unreadable through the use of algorithms. Any sensitive information that is collected on our website will automatically be encrypted using Secure Socket Layering (SSL). SSL is the industry standard for collecting sensitive information online. Once the information is encrypted, it is very difficult to decrypt. If you are still unsure about purchasing online, you can contact us and make a purchase over the phone. Click here for more information about the privacy policy.