Customer service is and will always be our first priority. We pride ourselves in providing our customers with the best shopping experience from the moment you enter our website to the moment you receive your products (and beyond). Our secret is no secret at all -- we just want our customers to be happy, and we go to great lengths to make this happen. We continually work on improving every part of the customer experience - from the user friendly format of our website, to the updates we provide once your order is made, and finally, to following-up and making sure you are a happy, satisfied customer. If for some reason you aren't satisfied with your order, we have a new 60-day, hassle-free
. Our validation for what we do is in our customer testimonials:
"In terms of customer service, this company definitely goes on my list as one of the best. The person who helped me literally went to the warehouse site and measured the various items I was ordering. She made the experience very easy and personable. The items are exactly as described and I look forward to order more products in my next bathroom project this coming spring."
- Melanie, NY Oct 03, 2011
"Best on-line shopping experience I ever had! Was a tiny problem with the original shipment and I spoke to them and they took care of it as soon as they possibly could. Worked with the SAME PERSON all the way through; yes I said PERSON not bott or emails from "Customer Service". Would never even think twice about dealing with them again and this from a person who could tell you an 8 month long horror story about buying a glass top end table on-line."
- Michele, NJ Jul 16, 2012
"You asked if I would write a review me re my experience with TheBathOutlet, which is very easy since "OUTSTANDING" pretty much covers it. I've been ordering from the Bath Outlet for over 3 years and I have never been disappointed. And to add to your fantastic product line, the one time I contacted customer service re my order, they couldn't have been more accommodating. It's a treat looking and finding the perfect accessory on your site, and I always do. THE BATH OUTLET IS A WINNER. KEEP IT UP! Thanks for everything."
- Ruth, FL Feb 19, 2012
"I was extremly satisfied with my experience with The Bath Outlet. I was able to call and speak with someone regarding my order and the expected delivery date. They were very knowledgeable about their products and were able to provide answers to all my questions.I even received a call-back to update the delivery schedule. The Bath Outlet has outstanding custimer service and I am delighted with my purchase. I would not hesitate to order from The Bath Outlet."
- Sharon Kim, NY Oct 18, 2011
"Here is a review concerning the sink we ordered from your company and the excellent customer service. We ordered the Tecla CAN05011. The sink quality is outstanding. All requested features of our sink were exactly as ordered. TheBathoutlet.com customer service was excellent and the product was received quickly and in perfect condition. Thank you so much. We will gladly use your website again."
- Lesley, WI Mar 30, 2012
For a complete list of our customer testimonials, please visit our testimonials
page. You can also check our company profile on ResellerRatings.com
(a trusted 3rd-party site) for more information on what customers are saying about us.