Shipping

Shipping & Delivery

Shipping is free of charge within the continental United States. Delivery of products that are in stock should be around 3-5 business days, depending on the location to which the order is shipped. We have provided an order tracking page and an order history page to allow you to follow a product's delivery. Note that products within the same order may be delivered on different dates.

Free Shipping

For orders over $99.00, shipping is free within the continental U.S. For orders to be shipped outside the continental U.S., such as Hawaii, Puerto Rico, and Alaska, we do charge a standard ground shipping fee. If you are shipping to Hawaii, Alaska, or Puerto Rico, the standard ground shipping fee will be viewable on the last page of the order process. Otherwise, shipping will be free on all orders independent on the price. For orders under $99.00 within the continental U.S., a small standard shipping fee of $6.99 is applied at checkout. If you are close to the $99.00 free shipping threshold, a reminder will pop up in the shopping cart page, as can be seen below:

Expedited Shipping

If your order qualifies for expedited shipping, you will be able to select a faster delivery time for your order on the last page of the order process. In addition to standard ground shipping, we offer three forms of expedited shipping: 1 business day shipping, 2 business day shipping, and 3 business day shipping. The cost for expedited shipping will depend on the total weight of the products you purchase and the zip code to which your order is being shipped. You can also contact us to arrange for a faster delivery. Orders placed before 12:00pm Eastern Time will most likely ship on the same day. Please note, however, that orders placed after 12:00pm Eastern Time will usually ship the next day.

Partial Shipping

For multiple-item orders over $300, we offer a partial shipment option if some items in the order are in stock while some are back-ordered. Since shipping is free on orders over $99, partial shipment decisions are made at our final discretion only. If you would like us to consider partial shipment of your order, please contact us.

International Shipping (Canada)

You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country.

Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. For shipments to Canada, the recipient is responsible for any applicable additional fees such as GST, PST, HST, and brokerage fees when the package clears customs. Additionally, a small shipping fee of $20 is applied to all orders from Canada at the checkout page.

UPS vs LTL carrier

TheBathOutlet offers a wide variety of items of all shapes and sizes. As such, some items may be too large to ship with a carrier such as UPS. Depending on the size of your items, your order may ship via UPS or an LTL carrier. Here's more information about the different types of delivery companies:

For the majority of orders, especially for shipments of standard size and weight, UPS is our main method of shipping. If your order can ship with UPS, then this will always be the first option for us to deliver your product(s) to you.

Items that are larger in size or heavier in weight (specifically marked as such on our website) may have to be shipped with an LTL carrier. LTL freight carriers operate differently than UPS, and we want to make sure our customers are aware of the differences: After your order has shipped with the LTL carrier and is near the vicinity of your area, a representative from the delivery company will contact you to set up a date and time window to deliver the product. Generally, these time windows are scheduled during normal business hours. In most cases where free shipping applies, the customer must remove their order from the LTL self-service truck on their own.

A delivery checklist is provided for you to get a better idea of what to expect when receiving delivery from an LTL carrier. Extra delivery services are available upon request and can be purchased through the shipping company at an extra fee. Unfortunately, orders shipping LTL cannot be expedited and can only be shipped via standard shipping.

Inventory and Product Availability

TheBathOutlet works very hard to provide you with accurate inventory information for all of our products, as we update our product inventory information continuously. If the product is out of stock, we also provide an approximate shipping/delivery time frame (such as "Usually ships in 2 weeks"). Please note, however, that TheBathOutlet relies on stock information from our distributors and therefore we cannot be 100% certain that the information is always accurate. Nevertheless, we pledge to do our best in providing you with up-to-date inventory information, both before and after you make an order.

Shipment Updates

We strive to keep you as informed as possible about your order shipment. After you have made your order, you will receive regular updates about the shipment of your items, as well as the tracking information once it becomes available. Here is an example of what you should expect in terms of email updates: