I received the soap dispenser, but after filling it with liquid soap found the pump didn't work. All the soap was coming out from where the pump is screwed into the dispenser. When I called and told your company about it, they sent me a replacement pump within a few days. Unfortunately, the replacement pump worked no better, and I decided to return the entire unit. Your company sent me a postage paid label, and I wrapped the dispenser and pumps carefully in a box and returned it. I received notice that it had been received and that I'd be credited with the full amount of my purchase. I was treated very well by those with whom I spoke, and the transaction was handled swiftly and to my 100% satisfaction. I'm impressed with your company and would definitely purchase from you again.
I am extremely pleased with the level and professionalism of your customer service...
Reviewer: Sarah (MI)
Posted: Oct 03, 2011
I am extremely pleased with the level and professionalism of your customer service. When I emailed to report a problem, the issue was addressed immediately by your staff. My problem is with the quality of the product --- the replacement product that you so kindly (and rapidly) sent is beginning to show the same areas of wear... the soap is obviously eating into the covering used to protect the gold soap dish so that the center of the dish differs in color from the outer edges. We are cleaning it as in the instructions and it still is showing this defect. We love the product... but we don't love this recurring problem.
I am so pleased with my experience with TheBathOutlet. I purchased an upscale soap dispenser that leaked from the beginning. I finally came to the conclusion that the item had to have been defective. Even though a considerable amount of time had passed before I contacted the company, they responded quickly to my email, and sent a replacement pump within days. The new pump works exactly like it should have worked from the beginning, and I am now a very happy customer. My beautiful and functional soap dispenser reminds me every day of this stellar customer service. Highly recommended.
When we redecorated a bathroom in blue and white it looked so restored we decided to add a matching blue accessory set. The Bathroom Outlet proved to have not only designs that were attractive, original and practical but also competitively priced. My order arrived in reasonable time securely packaged. The individual pieces were a little larger than the illustrations suggested - a refreshing change from the usual. When I need further bathroom items I will certainly first check The Bathroom Outlet inventory, and I would happily recommend their products to friends and acquaintances.
You asked if I would write a review me re my experience with TheBathOutlet, which is very easy since "OUTSTANDING" pretty much covers it. I've been ordering from the Bath Outlet for over 3 years and I have never been disappointed. And to add to your fantastic product line, the one time I contacted customer service re my order, they couldn't have been more accommodating. It's a treat looking and finding the perfect accessory on your site, and I always do. THE BATH OUTLET IS A WINNER. KEEP IT UP! Thanks for everything.