Reviewer: Steve (NY)
Posted: Tue July 9, 2013 12:00:00 AM
We happened to find Thebathoutlet.com (TBO, for short) once we had decided to remodel the master bathroom and looked online for sourcing ideas for shower heads, sinks, faucets, and other accessories. I made many calls to customer service before we placed our order, and the advice given as to product specifications, what products/plumbing supplies complemented each other, information as to vendors, pricing, practical tips, etc. were all very useful. This informed and facilitated our selection process, and we never looked back or seriously looked elsewhere for the products we were spec'ing. The one area where product selection was lacking (in our opinion) was for vanities, where the array of selections was not to our taste.
Also, we could have done more due diligence in terms of price comparison shopping but didn't because TBO made it easy to source. But based on visits to local (high end) stores (e.g., Klaffs in CT), pricing seemed more than competitive.
Once we placed our order (rain shower head/hand held shower/unit, two sink faucets, sink, and related supplies), we received very prompt confirmations and updates, as certain key items had to be back-ordered from European suppliers. As it turns out, these will arrive before the estimated date given. The web site has a comprehensive selection of products for virtually all shower/bath/bathroom elements and sufficient information in the product descriptions to trigger specific questions for/by the contractor/plumber to determine if it all will "work". In sum, the online interface, product graphics and description, the information achieved, and order fulfillment were all seamless and excellent--and Customer Service!!--at all stages customer service was professional, helpful, prompt, friendly, and courteous--it alone is enough to make you want to return to TBO for additional projects. I was requested to furnish a review for TBO, but the assessment above is accurate in all respects.
Reviewer: Brian (FL)
Posted: Thu October 24, 2013 12:00:00 AM
The service is outstanding!!! They always responded my questions and concerns and if we had an issue (which were minors) they went above and beyond to get it resolved. Everything we ordered was shipped and received as promise. If somethings was back order we always got updates for the items. They have earned my trust and a loyal client. The girls in customer service (Liz, Trisha, Eliza) all of them were very professional and extra customer service oriented.
I definitely would order from them again!!!!!
VERY HAPPY CUSTOMER.
Reviewer: Millie (CA)
Posted: Wed December 17, 2014 12:00:00 AM
The showerhead on my Italian showerpipe had a terrible leak - I was so afraid I couldn't get it replaced but Trisha got the replacement part out to me in just a few days - it was easy to replace and it seems fine now (hopefully).
I still have another bathroom remodel to do and I will surely call TheBathOutlet.com for my hardware needs - they are great - so accessible and responsive.