Excellent customer service! They were out of stock for the item I ordered, so they sent me an email the next morning offering me a selection of similar items at no greater cost (i.e. if it was more expensive than the one I originally ordered, they marked it down). The email was sent by an actual person with a phone number. I called and the new item, actually nicer than the original, was shipped and delivered within two days.
Product shipped quickly and in very sturdy packaging. No chance of breaking. I bought this because I'd used a similar mirror at a hotel and really liked the portability and magnification. This one would be improved with a small handle that would allow you to adjust the mirror without touching the mirrored surface itself. The one at the hotel had that feature. Otherwise, pleased with the product.
Great service; arrived in Canada from the US in about one week with no issues. The gal on the phone also was great in alerting me to out of stock situation and to order a different finish so that I was not on a long wait list. Greatly appreciated.