I ordered a swivel dual towel bar from this company for the first time. It was sent here quickly. I waited for a month before my contractor was done to install this myself. Over time, the bar was swiveling down with the weight of 2 small towels. There is only an "o"-ring gasket that uses friction to prevent the bars from rotating downwards. I contacted them on Dec. 31st, and after sending some pics and a description of my issue, they issued a full refund to me. They were courteous and extremely accommodating. I will use TheBathOutlet again for their customer service alone!
I needed two swivel towel holders for our refurbished bathroom. I had ordered different swivel towel holders that proved to be defective. After talking with Joe at Nameeks and then Trish at The Bath Outlet we decided on this holder. They were very easy to install and have proven to be a wonderful addition to our bathroom. Trish worked out the exchange with me and made the entire process very enjoyable. I would highly recommend The Bath Outlet for your bathroom accessory needs. High quality products along with high quality service, a combination that cannot be beaten.
I was looking for towel bars for my two newly remodeled bathrooms. I don't like the traditional single horizontal bar. I found the idea of a swivel towel bar appealing. I needed brushed stainless or nickel. It proved hard to find. Then I came across this one made of wood. It is absolutely beautiful in person. The wood appears to be of very good quality and it is I believe varnished so as to be water resistant. It is the perfect accent to my new bathroom and now I'm going to order another one for the other remodeled bath.
Great pricing and even better customer service, here's why.
When I received my order one item was from the wrong collection, item number was correct picture on website was correct but the wrong item was in the package. I called CS and Natalie listened and saw what I saw and promptly agreed to send a prepaid shipping label for the return. Thanks to her and her working with me as an individual with a unique situation, I have placed a second order and will check TheBathOutlet.com first for any future home needs.
The fit-n-finish of this item is excellent. One thing to note, as the picture doesn't properly illustrate this:
- The two arms are slightly offset, with a 15 degree angle bend about 1" from the hinge point. With both arms parallel, the top arm angles off to the right first, then out, while the bottom arm angles off to the left, then out. A really nice touch so that when you have towels on both arms and both arms are parallel, they still have some horizontal space between each other.