I ordered two towel bars at specific dimensions that I could not find in stores, and my package arrived promptly. When I finally got around to putting up the bars, however, I realized that one was missing a piece. I called TheBathOutlet and spoke to Natalie, who was extremely helpful. I e-mailed her a photo of what I was missing, and I followed up with an e-mail the following day to find out when I could expect to receive the replacement. She wrote back right away to say that she had been in touch with the distributor and the missing piece would be shipped that day. I received it shortly afterward, put up the second towel bar, and I'm very happy!
We were in process of building a new home, didn?t like the builder?s choices for towel bars & couldn?t find contemporary or this quality locally so we looked on line. It was a great decision, we are so glad we found the Bath Outlet. Customer service was excellent, helpful & professional. The towel bars arrived in the time frame promised, well packed, with clear installation instructions.
They are beautiful, classy, and contemporary. They make a stunning statement in our master bath. The quality is beyond reproach. We would have no problem ordering from The Bath Outlet in the future.
I recently purchased a sink and several accessories from TheBathOutlet for a bathroom remodel project. I found the website to be very informative and easy to use for both viewing product options and ordering. Materials were shipped in a timely fashion, were very well packaged and arrived in pristine condition. I returned one item due to a design change on my part and found the Customer Service area to be very prompt and helpful in guiding me through the process. I would definitely recommend The Bath Outlet for those looking for a wide variety of high quality, affordable bath products.
I ordered a swivel dual towel bar from this company for the first time. It was sent here quickly. I waited for a month before my contractor was done to install this myself. Over time, the bar was swiveling down with the weight of 2 small towels. There is only an "o"-ring gasket that uses friction to prevent the bars from rotating downwards. I contacted them on Dec. 31st, and after sending some pics and a description of my issue, they issued a full refund to me. They were courteous and extremely accommodating. I will use TheBathOutlet again for their customer service alone!
I needed two swivel towel holders for our refurbished bathroom. I had ordered different swivel towel holders that proved to be defective. After talking with Joe at Nameeks and then Trish at The Bath Outlet we decided on this holder. They were very easy to install and have proven to be a wonderful addition to our bathroom. Trish worked out the exchange with me and made the entire process very enjoyable. I would highly recommend The Bath Outlet for your bathroom accessory needs. High quality products along with high quality service, a combination that cannot be beaten.