We happened to find Thebathoutlet.com (TBO, for short) once we had decided to remodel the master bathroom and looked online for sourcing ideas for shower heads, sinks, faucets, and other accessories. I made many calls to customer service before we placed our order, and the advice given as to product specifications, what products/plumbing supplies complemented each other, information as to vendors, pricing, practical tips, etc. were all very useful. This informed and facilitated our selection process, and we never looked back or seriously looked elsewhere for the products we were spec'ing. The one area where product selection was lacking (in our opinion) was for vanities, where the array of selections was not to our taste.
Also, we could have done more due diligence in terms of price comparison shopping but didn't because TBO made it easy to source. But based on visits to local (high end) stores (e.g., Klaffs in CT), pricing seemed more than competitive.
Once we placed our order (rain shower head/hand held shower/unit, two sink faucets, sink, and related supplies), we received very prompt confirmations and updates, as certain key items had to be back-ordered from European suppliers. As it turns out, these will arrive before the estimated date given. The web site has a comprehensive selection of products for virtually all shower/bath/bathroom elements and sufficient information in the product descriptions to trigger specific questions for/by the contractor/plumber to determine if it all will "work". In sum, the online interface, product graphics and description, the information achieved, and order fulfillment were all seamless and excellent--and Customer Service!!--at all stages customer service was professional, helpful, prompt, friendly, and courteous--it alone is enough to make you want to return to TBO for additional projects. I was requested to furnish a review for TBO, but the assessment above is accurate in all respects.
So incredibly well packed it was hard to believe!! This sink could have survived a plane crash! The search for an unusual sink shape and size led me to this sink. It was so pleasing to find that The Bath Outlet had the various hole configurations of the sink plus all the accessories including that hard-to-find towel bar.
The ordering process was quick and easy and everything arrived more quickly than expected and in perfect condition. As I said, it was packed so well that we both commented that we'd never seen anything (including computers) that was packed so well.
I recently purchased a sink and several accessories from TheBathOutlet for a bathroom remodel project. I found the website to be very informative and easy to use for both viewing product options and ordering. Materials were shipped in a timely fashion, were very well packaged and arrived in pristine condition. I returned one item due to a design change on my part and found the Customer Service area to be very prompt and helpful in guiding me through the process. I would definitely recommend The Bath Outlet for those looking for a wide variety of high quality, affordable bath products.
Great experience. Only minor issue is probably my fault. The item would serve to connect to a wall on its backside, so the back is different from the front and two sides. That was a surprise, but I managed to work around it. The back is not shown on your schematic on your website, but you clearly state that is could function as a hanging sink. Also, the depth of the sink was not as deep as I thought. Again, minor issue that was probably my fault. Other than that, no problems, and the sink is very nice.
We ordered a sink on-line after finding out the sink we ordered locally was not going to arrive until second week of January after being promised it would be delivered to us in early December leaving us without an upstairs sink during the holidays! We looked on-line for a similar sink and decided to take a chance with TheBathOutlet. We were pleasantly surprised when the sink arrived promptly and was exactly what we wanted! It was so easy and efficient doing business with them. We would do it again!