I ordered several fixtures for a bathroom remodel from TheBathOutlet. I had several questions about one of the products and called customer relations. The woman I talked to was helpful and friendly. I received my order quickly and it was well packaged. I needed to return one item and exchange it for another. Again, this was an effortless process. I was given a return code and careful instructions on what I needed to do. The cost of the return was applied back onto my credit card in a timely manner. I was notified by email that the credit had been applied. I was very pleased with the service and the products I ordered. They are high quality and less expensive than anything I could have found locally. I will definitely use TheBathOutlet again.
Forget the institutional-looking grab bars of the past! These grab bars are excellent quality, they are beautifully contemporary and stylish, and they offer stability without being overwhelming. The bars complement the rest of the fixtures perfectly. Installation was very straightforward. The grab bars we chose originally from TheBathOutlet were back ordered and wouldn?t be available for several weeks ? which would seriously delay the completion of the shower. However, TheBathOutlet customer service team went above and beyond to find us suitable replacements and shipped them quickly. And they?re perfect. We would definitely work with TheBathOutlet again on future remodeling projects!
I bought a shower curtain rod and towel hooks from TheBathOutlet.com.
The towel hooks were great! The shower curtain rod was good for what is was; however, the details on the website weren't very clear (and, admittedly I didn't call and ask questions), and so the piece did not fit my needs. I was able to return the shower curtain rod, no problem, and they refunded my money (no re-stocking fee!). I did miss some emails from TheBathOutlet.com (the emails weren't even in my spam box). But, a quick call to the friendly customer service, and we got everything cleared up.
Great pricing and even better customer service, here's why.
When I received my order one item was from the wrong collection, item number was correct picture on website was correct but the wrong item was in the package. I called CS and Natalie listened and saw what I saw and promptly agreed to send a prepaid shipping label for the return. Thanks to her and her working with me as an individual with a unique situation, I have placed a second order and will check TheBathOutlet.com first for any future home needs.
I love my recent purchases from TheBathOutlet.com! I was amazed at the huge selection available and found exactly what I was looking for, even better. The price was a little more than I was planning for, but is well worth it for the high quality of the materials and the fact that I couldn't find these items anywhere else I shopped. The ordering process was easy to follow, there was constant tracking of my order, and delivery was on time and prompt. I couldn't be happier with my purchase.