I have to tell you I love your products especially all of the great colors. There is no place around that I could find the types of products you sell. The customer service was fine. The only thing I can recall is that I didn't hear anything for a few days after the confirmation and so I sent an email asking the status. It might be nice if it is going to be a few days before shipping to send an email telling the estimated shipping date. They replied very quickly so it was no big deal. I would definitely come back when I need more bathroom accessories.
I was looking for towel bars for my two newly remodeled bathrooms. I don't like the traditional single horizontal bar. I found the idea of a swivel towel bar appealing. I needed brushed stainless or nickel. It proved hard to find. Then I came across this one made of wood. It is absolutely beautiful in person. The wood appears to be of very good quality and it is I believe varnished so as to be water resistant. It is the perfect accent to my new bathroom and now I'm going to order another one for the other remodeled bath.
I truly enjoyed my purchase with TheBathOutlet. I actually purchased a product of theirs from GiltCity.com and I did not know if I would like it, but when it arrived I did. So I wanted the rest of the pieces. So I did some research and I found the rest of the line at TheBathOutlet. I was extremely pleased with my purchase, the quality and the price. I will be purchasing again when I redo my children's bathroom. I'm glad I discovered you!!!!!
I needed a couple of towel hooks to hang bath towels on. These are great for my need. I installed them on the back of the bathroom door instead of the wall because I don't have the wall space. I have 8 ft. solid wood doors, so these filled the need and look great in the bathroom. A little expensive, but I didn't mind as much because I couldn't find anything else that met my need.
I had to return an item that arrived damaged. TheBathOutlet asked me to send a photo of the damage, then credited back my money and told me to just discard the item rather than spending money to send it back. That's excellent customer service.
Otherwise they were prompt and courteous. My only complaint is their using styrofoam popcorn in their packaging.