My shopping experience with TheBathOutlet.com was a good one. The only frustration I experienced was the photo image of the Gedy towel bar, etc. I ordered didn't convey how light weight and thin they were. These images were provided by the manufacturer so I can't blame TheBathOutlet. They were very agreeable to my returning the products and provided me full credit back on my card so I'm very pleased with that.
The product was very good except for the set screws...they are made of nylon and no screwdriver I had would make them move..finally drilled them out and replaced them with stainless set screws with a small piece of silicone pad to keep from breaking the glass at the contact point...you have to remove the set screws to attach the brackets to the wall as they block the head of the attachment screw.
The first shipment was defective, but a telephone call resolved the problem. I sent back the item, and received shipment of a new item very quickly. I was most satisfied with the shelf, and the handling of my problem.
I will use TheBathOutlet in the future, and would recommend it to friends.
Product arrived in time and undamaged. However, the picture of the item is inaccurate. The glass is in fact an opaque blue/green tint, not white as shown. I wanted it in white: but knew sending it back for a replacement would yield no change.