I purchased a very expensive sink for a bathroom renovation in early April 2013. It was very well packed for shipping, and so I did not even open it until the granite guy was doing his measuring and needed the template from the box about 6 weeks later. When I opened it, I discovered numerous scratches on the front of the sink. I called immediately, and customer service could not have been better. A person actually answered the phone, and was very polite, helping me work through to a solution quickly. I forwarded pictures of the damage, and they shipped a replacement that day, without even waiting to receive the return. I received the new sink the next day, in time for the plumber to install without rescheduling. I always have a bit of concern ordering such items online, in case there is a problem, but TheBathOutlet was so accommodating and responsive it was even easier than having to return this large and extremely heavy item to a bricks-and-mortar store. I would definitely order from them again, and have told several friends and family members who are beginning renovation projects to check their products first.
I really was amazed at the number of styles offered on the website. I purchased a wall mount toothbrush holder and soap dish to complete a bath renovation in a mid-century style. I could not find wall mounted fixtures anywhere. These came from Italy and the style kept the mid century feel but with an updated feel. The craftsmanship was evident in these pieces and they were very easy to install. I felt they were a fantastic value for the price. I had a problem using a coupon during checkout, but one quick contact with customer service and everything was easily fixed. Would definitely recommend to anyone wishing to purchase quality fixtures are reasonable prices.
I am extremely pleased with the level and professionalism of your customer service. When I emailed to report a problem, the issue was addressed immediately by your staff. My problem is with the quality of the product --- the replacement product that you so kindly (and rapidly) sent is beginning to show the same areas of wear... the soap is obviously eating into the covering used to protect the gold soap dish so that the center of the dish differs in color from the outer edges. We are cleaning it as in the instructions and it still is showing this defect. We love the product... but we don't love this recurring problem.
I recently purchased a sink and several accessories from TheBathOutlet for a bathroom remodel project. I found the website to be very informative and easy to use for both viewing product options and ordering. Materials were shipped in a timely fashion, were very well packaged and arrived in pristine condition. I returned one item due to a design change on my part and found the Customer Service area to be very prompt and helpful in guiding me through the process. I would definitely recommend The Bath Outlet for those looking for a wide variety of high quality, affordable bath products.
Excellent customer service. Very good prices. My only complaint is that the products (I ordered a vanity, faucet, sink, P-trap) do not come with very detailed installation instructions. I suppose this is because the items are from Italy (non-USA), but TheBathOutlet.com service reps did offer to provide assistance with installation or any questions I had if I wanted to call their 1-800 number. I would recommend this store for quality products, different from the regular stuff out there. Also I returned two small items and had no difficulty or questions asked.