We happened to find Thebathoutlet.com (TBO, for short) once we had decided to remodel the master bathroom and looked online for sourcing ideas for shower heads, sinks, faucets, and other accessories. I made many calls to customer service before we placed our order, and the advice given as to product specifications, what products/plumbing supplies complemented each other, information as to vendors, pricing, practical tips, etc. were all very useful. This informed and facilitated our selection process, and we never looked back or seriously looked elsewhere for the products we were spec'ing. The one area where product selection was lacking (in our opinion) was for vanities, where the array of selections was not to our taste.
Also, we could have done more due diligence in terms of price comparison shopping but didn't because TBO made it easy to source. But based on visits to local (high end) stores (e.g., Klaffs in CT), pricing seemed more than competitive.
Once we placed our order (rain shower head/hand held shower/unit, two sink faucets, sink, and related supplies), we received very prompt confirmations and updates, as certain key items had to be back-ordered from European suppliers. As it turns out, these will arrive before the estimated date given. The web site has a comprehensive selection of products for virtually all shower/bath/bathroom elements and sufficient information in the product descriptions to trigger specific questions for/by the contractor/plumber to determine if it all will "work". In sum, the online interface, product graphics and description, the information achieved, and order fulfillment were all seamless and excellent--and Customer Service!!--at all stages customer service was professional, helpful, prompt, friendly, and courteous--it alone is enough to make you want to return to TBO for additional projects. I was requested to furnish a review for TBO, but the assessment above is accurate in all respects.
Reviewer: Jim (CA)
Posted: Thu October 15, 2015 04:06:29 PM
We recently underwent a complete bathroom remodel and needed a new single lever control with diverter valve for a separate hand held shower head, to replace our old duel handle single head system that existed. We chose a Remer system through their Rendino collection, for its design, price and function. At first we were a little concerned that some of the components were plastic and felt very light, but after installation no longer have the concern, the lightweight hand held shower head works great with little to no effort! We initially had an issue with not being able to generate hardly any hot water, after having the system professionally installed by a licensed plumber, but the customer service that The Bath Outlet and Nameeks provided was second to none! They quickly diagnosed the issue as being a problem with the cartridge that went with the diverter valve and overnighted a new one to us, no questions asked and the problem was solved and the shower system works wonderfully! I would highly recommend The Bath Outlet and the Remer line of products!
A+ Customer Service
Reviewer: Gayle (CA)
Ordered a few things from TheBathOutlet for our bath remodel: one Remer Shower, two Remer waterfall faucets, and two square "click-clacks". Got the shower, no issues. Got the click-clacks, but they were a bit larger than we thought, so we returned them with absolutely no issues. Got the faucets, and they were incredible, but the sinks weren't ready for install yet. Two months later, we installed the faucets, but one of the four hoses leaked (and they're very unique hoses). Sent a note to customer service and they sent out a replacement immediately. Got the hose a week later, but it was the wrong hose, so got back in touch with customer service. They got the right hose, verified it, and overnighted it immediately. Great folks to deal with, especially when bad things happen. I'd be glad to order from TheBathOutlet any time they have anything I need!
The service is outstanding!!! They always responded my questions and concerns and if we had an issue (which were minors) they went above and beyond to get it resolved. Everything we ordered was shipped and received as promise. If somethings was back order we always got updates for the items. They have earned my trust and a loyal client. The girls in customer service (Liz, Trisha, Eliza) all of them were very professional and extra customer service oriented.
I definitely would order from them again!!!!!
VERY HAPPY CUSTOMER.
Quick shipping & I received my products in great, well packed condition. After receiving, I realized they were located not far from my home. Since I needed fixtures for the new bathroom I returned to TheBathOutlet and ordered them on-line. A quick phone call to a most helpful service representative paid off by getting a nice discount for pick up. While they are not set up for retail, the staff was more than accommodating, professional and very nice.
A guide to buying: Shower Systems
Our group of shower systems offers dynamic functioning and visually stunning designs to enhance every aspect of your washing experience. We offer shower systems using diverters that have the ability to disperse water at up to three different outlets. With a three-way diverter, the shower system is able to divert water through a showerhead, a hand showerhead and a tub faucet. Our basic shower systems feature only the most essential pieces needed to effectively run your shower, including both a showerhead and a one-way diverter to control the temperature of the water coming out of the showerhead. These one-way diverters don't contain all the features of a three-way shower system, but they are often less expensive and take less effort to install.
When deciding which shower system is right for you, there are many different aspects to consider. Shower sets come in a variety of different style wall and floor mounts, showerhead shapes and styles, and also the inclusion or exclusion of a hand showers and tub faucets. After you decide exactly what functions you want your shower set to have, the next step is deciding what style you want for your shower set. Here at the bath outlet, we offer vintage, modern and contemporary style shower set designs. The entirety of our shower sets is offered in a brilliant chrome finish.
Whatever type shower system you have in mind, we're confident you'll find one that suits your specific preference. The reliable European brands we currently have in stock are ready to ship and offer the utmost durability and dependability.