I am happy to write a review about my customer experience. I was impressed from beginning to end with the continuity of care. I was informed of the status of my order at every stage. This information came to me via personal e-mails from Trisha. Nothing was a 'do not reply to this e-mail' format; every communication was personal, cordial and professional. In fact, I even mentioned your extraordinary service to my husband because his business is very concerned with quality control. He asked me to send him some of the e-mails I received so he can read them. As to the product, pretty is as pretty does. The soap dispensers are the most handsome I've ever seen, but if the pumping mechanisms don't pump, what good is the product? This does not seem to be a problem as the pumping mechanisms seem to be of very good quality and a match for the beautiful exterior. I'm a very satisfied customer.
I received the soap dispenser, but after filling it with liquid soap found the pump didn't work. All the soap was coming out from where the pump is screwed into the dispenser. When I called and told your company about it, they sent me a replacement pump within a few days. Unfortunately, the replacement pump worked no better, and I decided to return the entire unit. Your company sent me a postage paid label, and I wrapped the dispenser and pumps carefully in a box and returned it. I received notice that it had been received and that I'd be credited with the full amount of my purchase. I was treated very well by those with whom I spoke, and the transaction was handled swiftly and to my 100% satisfaction. I'm impressed with your company and would definitely purchase from you again.
I ordered several fixtures for a bathroom remodel from TheBathOutlet. I had several questions about one of the products and called customer relations. The woman I talked to was helpful and friendly. I received my order quickly and it was well packaged. I needed to return one item and exchange it for another. Again, this was an effortless process. I was given a return code and careful instructions on what I needed to do. The cost of the return was applied back onto my credit card in a timely manner. I was notified by email that the credit had been applied. I was very pleased with the service and the products I ordered. They are high quality and less expensive than anything I could have found locally. I will definitely use TheBathOutlet again.
I am extremely pleased with the level and professionalism of your customer service. When I emailed to report a problem, the issue was addressed immediately by your staff. My problem is with the quality of the product --- the replacement product that you so kindly (and rapidly) sent is beginning to show the same areas of wear... the soap is obviously eating into the covering used to protect the gold soap dish so that the center of the dish differs in color from the outer edges. We are cleaning it as in the instructions and it still is showing this defect. We love the product... but we don't love this recurring problem.
I love my recent purchases from TheBathOutlet.com! I was amazed at the huge selection available and found exactly what I was looking for, even better. The price was a little more than I was planning for, but is well worth it for the high quality of the materials and the fact that I couldn't find these items anywhere else I shopped. The ordering process was easy to follow, there was constant tracking of my order, and delivery was on time and prompt. I couldn't be happier with my purchase.