Thank you for your interest in TheBathOutlet.com. Customer service is a big priority for us and we strive to respond to all emails within 30 minutes during normal business hours. Please direct all emails related to sales, product questions, and order tracking to . For all information on returns, please direct all emails to with your PO number, items you wish to return, as well as the reason for return. For all other email inquiries, please direct emails to .
- Customer Service:
- Toll Free: 877-256-1645
- Monday-Friday: 9:00am - 5:00pm Eastern Time
Press & Advertising
Pro & Trade Accounts
Some customers may prefer to order through the phone, instead of directly over the internet. If you would wish to place your order over the phone, our friendly and knowledgable customer service representatives are available Monday through Friday 9am-5pm EST at 1-877-256-1645.
Our customer service representatives will be able to provide you with any technical specifications that are not displayed on the website, check stock availability immediately, as well provide you with the estimated ship date of your order before your order is processed.
We always try to reward our customers with as low a price as possible. Don't be hesitant to place your order over the phone, as we can apply your discounts directly. For all promotion, discounts, and coupons available at this time, please go to the discounts and promotions
Need your order shipped faster? If your desired items are in stock, and standard shipping does not suit your time frame, we will be able to provide expedited shipping costs for overnight, two-day and, three-day shipping options. All expedited estimates are calculated by using the weight of the products and the zip code to be shipped to. Please note, expedited shipping can only be provided for orders of regular size and weight and will be shipped via FedEx. Also, once your order has shipped, the rate at which your order is shipping cannot be revised.
Tracking an Order
We will always update you through email about the status of your order. If you want to check the status of your order online, please visit the order tracking
page. When your order is shipped, you will receive an email with a tracking number indicating that your order is on its way to you. You will also be able to see that your order is shipped on the order tracking page.