I received the soap dispenser, but after filling it with liquid soap found the pump didn't work. All the soap was coming out from where the pump is screwed into the dispenser. When I called and told your company about it, they sent me a replacement pump within a few days. Unfortunately, the replacement pump worked no better, and I decided to return the entire unit. Your company sent me a postage paid label, and I wrapped the dispenser and pumps carefully in a box and returned it. I received notice that it had been received and that I'd be credited with the full amount of my purchase. I was treated very well by those with whom I spoke, and the transaction was handled swiftly and to my 100% satisfaction. I'm impressed with your company and would definitely purchase from you again.
I am so pleased with my experience with TheBathOutlet. I purchased an upscale soap dispenser that leaked from the beginning. I finally came to the conclusion that the item had to have been defective. Even though a considerable amount of time had passed before I contacted the company, they responded quickly to my email, and sent a replacement pump within days. The new pump works exactly like it should have worked from the beginning, and I am now a very happy customer. My beautiful and functional soap dispenser reminds me every day of this stellar customer service. Highly recommended.
I ordered a liquid soap dispenser and was unable to test that it worked before leaving for Mexico. It was a month before I put soap in it and used it. Unfortunately, there was a problem. I contact TheBathOutlet store and they immediately took care of the problem. They advised me to hang on to the the old one until I received a new one. I received a confirmation the same day that they were shipping the replacement out to me. I highly recommend using this company. Customer service is their top priority and I can attest to it. Great company to purchase from.
TheBathOutlet was great! I bought a soap dispenser for my kitchen sink and the first one leaked. When they sent an email asking about my satisfaction, I replied with an email stating the leak. They immediately wrote back and said they'd send a replacement and kept me up to date with emails indicating shipping info. The replacement arrived very quickly and works perfectly. I'm happy with the product and thrilled with their customer service. That is a rare thing these days.
I've made several purchases of different items from TheBathOutlet.com, ranging from a Scarabeo bathroom sink to a Gedy soap dispenser and I couldn't be more satisfied. The product lines they offer are high quality. The customer service is more than excellent and their packing techniques are probably the best I've encountered. I do a lot of online shopping and I can honestly say that all my experiences with TheBathOutlet have been great.