Great Customer Service! I've purchased multiple times from thebathoutlet.com and merchandise has been as advertised and intact. A single item was back-ordered and I was given the option to wait a fairly lengthy time (approximately three weeks after initial shipment) or change/cancel my order. I was willing to wait. Unfortunately, when the cabinet arrived the UPS box was crushed on the outside and the item damaged. All the return instructions were packed with the item and the return was effortless. I sent pictures of both the damaged item and the exterior crating. A customer service representative followed up with multiple emails and alerted me to yet another delay on the manufacturer's end. Again, I was willing to wait and assured that the item would be carefully prepared to ship from their warehouse when it was available. The replacement cabinet arrived in perfect condition. It was nice to have the same customer service representative follow my order from start to finish (delays, returns, more delays and finally receipt of product). This was only one item of a multi-product order. Everything else arrived on time in perfect condition and as advertised.
I was quite pleased with my experience shopping and ordering from TheBathOutlet. I had tried to order these same products through Ferguson's in California as no one in my state carries the Gedy products. I could not even get the appropriate person to call me back. So imagine my surprise when I "googled" contemporary bath accessories, TheBathOutlet came up, and I was able to get what I wanted. It was less expensive that what I thought I would have to pay, arrived quickly and was perfect. The only way you could make the experience better would be to find a matching trash container at a reasonable price. When I redo my "kids" bathroom, I will definitely try you first. Thank you.
I have to tell you I love your products especially all of the great colors. There is no place around that I could find the types of products you sell. The customer service was fine. The only thing I can recall is that I didn't hear anything for a few days after the confirmation and so I sent an email asking the status. It might be nice if it is going to be a few days before shipping to send an email telling the estimated shipping date. They replied very quickly so it was no big deal. I would definitely come back when I need more bathroom accessories.
I love my recent purchases from TheBathOutlet.com! I was amazed at the huge selection available and found exactly what I was looking for, even better. The price was a little more than I was planning for, but is well worth it for the high quality of the materials and the fact that I couldn't find these items anywhere else I shopped. The ordering process was easy to follow, there was constant tracking of my order, and delivery was on time and prompt. I couldn't be happier with my purchase.
I truly enjoyed my purchase with TheBathOutlet. I actually purchased a product of theirs from GiltCity.com and I did not know if I would like it, but when it arrived I did. So I wanted the rest of the pieces. So I did some research and I found the rest of the line at TheBathOutlet. I was extremely pleased with my purchase, the quality and the price. I will be purchasing again when I redo my children's bathroom. I'm glad I discovered you!!!!!