I ordered a wall cosmetic mirror. The company kept back-ordering it. ( not Bath Outlet, but the Manufacturer.) So, getting very tired of waiting, I decided to return it and order one that Bath Outlet had in stock. When I called to cancel the old order and reorder another, the customer service rep. was extremely courteous and helpful. She apologized for the manufacturer and advised me on a quality mirror that was reduced and available.
She told me that it would be shipped immediately, I would be refunded the difference, and could return it if I didn't like it. I got credit for the refund almost immediately, the mirror arrived in about 3 days, and it is perfect. I am so happy with it. I think the Bath Outlet does a really good job in helping their customers. It was a pleasure doing business with them.
Excellent customer service that surpasses the competition. No restocking fees, generous time allowance to return an item, very responsive employees who have names, answer the phone, and seem genuinely concerned with your order. What a breath of fresh air! After dealing with every facet of a major renovation and the good, bad and ugly of online purchasing, I can say without hesitation that this is a company to trust. They have high quality products and an efficient friendly staff.
This is a beautiful chrome magnifying mirror. Very sturdy and quite heavy. I had to search for a long time for a chrome magnifying mirror that magnifies more then 5x, which seems to be hightest magnification in chrome. I specifically wanted chrome. I specifically wanted a round, simple profile. I specifically wanted more than 5x magnification. I got all of this with this mirror. I did find it pricey however!
I would recommend this mirror.
Excellent customer service! They were out of stock for the item I ordered, so they sent me an email the next morning offering me a selection of similar items at no greater cost (i.e. if it was more expensive than the one I originally ordered, they marked it down). The email was sent by an actual person with a phone number. I called and the new item, actually nicer than the original, was shipped and delivered within two days.
Product shipped quickly and in very sturdy packaging. No chance of breaking. I bought this because I'd used a similar mirror at a hotel and really liked the portability and magnification. This one would be improved with a small handle that would allow you to adjust the mirror without touching the mirrored surface itself. The one at the hotel had that feature. Otherwise, pleased with the product.