I spoke with you last week (I had reviewed a recent BathOutlet purchase) and you provided me a 5% discount on my next order. As anyone familiar with TheBathOutlet, I would not pass this up, and since I had been looking for a new soap dispenser for our Master Bathroom (but one that would blend with the hardware & accessories, I perused your enormous soap dispenser section and saw the Rounded Clear Crystal Glass Soap Dispenser 90475D by Windisch at a closeout price. I had to write and tell you that I received the product yesterday and it's more beautiful than I envisioned in the web photo. It blends perfectly with the Mouthwash carafe (which is also clear glass and a polished chrome pump top). All the Windisch products I've ever seen are exceptionally high quality and stunning designs, but usually out of my price range. This is an incredible buy and I love it! Thank you Liz, and thank you TheBathOutlet!
I really was amazed at the number of styles offered on the website. I purchased a wall mount toothbrush holder and soap dish to complete a bath renovation in a mid-century style. I could not find wall mounted fixtures anywhere. These came from Italy and the style kept the mid century feel but with an updated feel. The craftsmanship was evident in these pieces and they were very easy to install. I felt they were a fantastic value for the price. I had a problem using a coupon during checkout, but one quick contact with customer service and everything was easily fixed. Would definitely recommend to anyone wishing to purchase quality fixtures are reasonable prices.
I was exceptionally pleased with my purchases from TheBathOutlet.com. I made two separate purchases and both arrived promptly and in perfect condition. Both orders were placed online and my follow-up queries (one by email and one by phone) were both responded to accurately and efficiently. I had my purchases delivered to my principal address in Canada and all customs brokerage issues were handled ably by UPS. All in all I was completely satisfied. I got what I ordered, it arrived in a timely manner, and it arrived in perfect condition - what more is there to say... except... I will absolutely order again from TheBathOutlet.com.
I am extremely pleased with the level and professionalism of your customer service...
Reviewer: Sarah (MI)
Posted: Oct 03, 2011
I am extremely pleased with the level and professionalism of your customer service. When I emailed to report a problem, the issue was addressed immediately by your staff. My problem is with the quality of the product --- the replacement product that you so kindly (and rapidly) sent is beginning to show the same areas of wear... the soap is obviously eating into the covering used to protect the gold soap dish so that the center of the dish differs in color from the outer edges. We are cleaning it as in the instructions and it still is showing this defect. We love the product... but we don't love this recurring problem.
The products I received were beautiful but one of the soap dispensers had a plastic suction tube that was too long and had bent and split making it unusable. I contacted the company and asked if they could provide a replacement for the tube instead of returning the soap dispenser. Customer service was extremely helpful and I received a replacement tube in a few days. I was impressed with the quality of the products and with the flexibility of the company to address a simple problem in a sensible and timely way.