Reviewer: debby (WA)
Posted: Mon November 16, 2015 10:30:52 PM
when i ordered this i thought or maybe hoped it would be good quality aligned to its rather expensive price tag. so glad i was not disappointed as i love it. i am just finishing up the last items of a remodel and one of my bathrooms is rather small so was looking for something for the hand towel and to get the cup and toothbrush holder off the counter. it had to be a small fixture and this one worked out perfect. easy to install, good quality. I which it was a little less expensive but then again, you usually get what you pay for. you wont be disappointed
My shopping experience with TheBathOutlet.com was a good one. The only frustration I experienced was the photo image of the Gedy towel bar, etc. I ordered didn't convey how light weight and thin they were. These images were provided by the manufacturer so I can't blame TheBathOutlet. They were very agreeable to my returning the products and provided me full credit back on my card so I'm very pleased with that.
The product was very good except for the set screws...they are made of nylon and no screwdriver I had would make them move..finally drilled them out and replaced them with stainless set screws with a small piece of silicone pad to keep from breaking the glass at the contact point...you have to remove the set screws to attach the brackets to the wall as they block the head of the attachment screw.
Reviewer: Rori (NY)
Posted: Mon November 9, 2015 09:45:50 AM
I've ordered several pieces now from thebathoutlet.com -- and have found their customer service extremely helpful. I recently did not receive a part -- and not only did they confirm by sending me a picture of the missing part but emailed when it shipped and then called me to make sure I got it. It's been a long time since I've had such wonderful service anywhere.
I had ordered a different shelf that was not available in my time frame. However, I worked with a customer service person and was extremely impressed with the service I received. Ordering online can be difficult so it was great to actually talk with someone and received excellent service. I would highly recommend this company.