I bought a shower curtain rod and towel hooks from TheBathOutlet.com.
The towel hooks were great! The shower curtain rod was good for what is was; however, the details on the website weren't very clear (and, admittedly I didn't call and ask questions), and so the piece did not fit my needs. I was able to return the shower curtain rod, no problem, and they refunded my money (no re-stocking fee!). I did miss some emails from TheBathOutlet.com (the emails weren't even in my spam box). But, a quick call to the friendly customer service, and we got everything cleared up.
Great pricing and even better customer service, here's why.
When I received my order one item was from the wrong collection, item number was correct picture on website was correct but the wrong item was in the package. I called CS and Natalie listened and saw what I saw and promptly agreed to send a prepaid shipping label for the return. Thanks to her and her working with me as an individual with a unique situation, I have placed a second order and will check TheBathOutlet.com first for any future home needs.
I had a great experience with TheBathOutlet! I found an abundance of quality bath products for our 3 bathrooms and ordered several I liked. Much of the purchase turned out perfect - great fit and style. I chose to return two items and it was smooth and seamless. TheBathOutlet returned the items which were in perfect condition. they were helpful and didn't charge a restocking fee. You can find great quality products at very reasonable prices.
My shopping experience with TheBathOutlet.com was a good one. The only frustration I experienced was the photo image of the Gedy towel bar, etc. I ordered didn't convey how light weight and thin they were. These images were provided by the manufacturer so I can't blame TheBathOutlet. They were very agreeable to my returning the products and provided me full credit back on my card so I'm very pleased with that.
I was extremely pleased with the customer service department of TheBathOutlet.com! Before placing my order, we discussed my needs and the various options. Once I received the products I had several questions that they researched and then quickly responded with findings. I also had several items that I did need to return and they were absolutely terrific on that topic as well. I highly recommend this company.