I bought a shower curtain rod and towel hooks from TheBathOutlet.com.
The towel hooks were great! The shower curtain rod was good for what is was; however, the details on the website weren't very clear (and, admittedly I didn't call and ask questions), and so the piece did not fit my needs. I was able to return the shower curtain rod, no problem, and they refunded my money (no re-stocking fee!). I did miss some emails from TheBathOutlet.com (the emails weren't even in my spam box). But, a quick call to the friendly customer service, and we got everything cleared up.
Great pricing and even better customer service, here's why.
When I received my order one item was from the wrong collection, item number was correct picture on website was correct but the wrong item was in the package. I called CS and Natalie listened and saw what I saw and promptly agreed to send a prepaid shipping label for the return. Thanks to her and her working with me as an individual with a unique situation, I have placed a second order and will check TheBathOutlet.com first for any future home needs.
Reviewer: Rhea (MA)
Posted: Tue October 13, 2015 04:36:41 PM
This is a very sturdy, professional quality hook that you might expect to get from a high end retailer. The hooks are high enough that your robes or clothes don't have to have a sewn-in loop to hang from and they won't slide off. We have a very thick terry cloth robe on this hook and no problems with it ever coming off. It was very easy to install, looks great, and the shipping was warp-speed. Would highly recommend this hook and The Bath Outlet.
I had a great experience with TheBathOutlet! I found an abundance of quality bath products for our 3 bathrooms and ordered several I liked. Much of the purchase turned out perfect - great fit and style. I chose to return two items and it was smooth and seamless. TheBathOutlet returned the items which were in perfect condition. they were helpful and didn't charge a restocking fee. You can find great quality products at very reasonable prices.
All my experience with TheBathOutlet was excellent. Natalie and others answered many questions and even helped me figure out some problems on another product. Everything arrived in great condition and when I realized I had bought one towel bar too many, they made the return totally easy, refund prompt. As we remodeled out bathroom, we had other needs and honestly the service was not as good with all our suppliers.