Reviewer: ashley (MA)
Posted: Thu August 22, 2013 12:00:00 AM
I bought a shower curtain rod and towel hooks from TheBathOutlet.com.
The towel hooks were great! The shower curtain rod was good for what is was; however, the details on the website weren't very clear (and, admittedly I didn't call and ask questions), and so the piece did not fit my needs. I was able to return the shower curtain rod, no problem, and they refunded my money (no re-stocking fee!). I did miss some emails from TheBathOutlet.com (the emails weren't even in my spam box). But, a quick call to the friendly customer service, and we got everything cleared up.
Reviewer: William (TX)
Posted: Mon May 23, 2016 10:22:58 AM
When remodeling my bathroom, I visited what seemed like every website known to man when looking for hardware. I finally stumbled across The Bath Outlet and could not have been happier. The selection was just what I was searching for and received the items in a reasonable time frame. I strive for perfection, so I was really happy to see that every piece was well-made, and most importantly, did not have any flaws or scratches since I purchased chrome accessories. Would I order from The Bath Outlet again? DEFINITELY.
Reviewer: jay (FL)
Posted: Fri August 30, 2013 12:00:00 AM
Great pricing and even better customer service, here's why.
When I received my order one item was from the wrong collection, item number was correct picture on website was correct but the wrong item was in the package. I called CS and Natalie listened and saw what I saw and promptly agreed to send a prepaid shipping label for the return. Thanks to her and her working with me as an individual with a unique situation, I have placed a second order and will check TheBathOutlet.com first for any future home needs.
Reviewer: Christi (CO)
Posted: Sat December 5, 2015 10:28:37 PM
The product is beautiful and of great quality. I had ordered by phone and felt that the customer service rep was through and assured me that if for any reason I was not happy that the return is simple However, it would be nice that a return label would be included if for any reason a return is necessary
The overall product selection is amazing and I would definitely look at this website before going to any other resource for my bathroom fixtures.
Reviewer: Rhea (MA)
Posted: Tue October 13, 2015 04:36:41 PM
This is a very sturdy, professional quality hook that you might expect to get from a high end retailer. The hooks are high enough that your robes or clothes don't have to have a sewn-in loop to hang from and they won't slide off. We have a very thick terry cloth robe on this hook and no problems with it ever coming off. It was very easy to install, looks great, and the shipping was warp-speed. Would highly recommend this hook and The Bath Outlet.