The website was easy to use and I appreciated seeing related items by the same manufacturer lined up below the item I wanted to purchase. This saved me some time hunting around, searching for the right term, etc. I was happy to see a wide range of price points for products, and really like the higher-end items I decided to buy. Ordering was also easy, and shipping was good. Overall, I had an excellent experience and will definitely shop again, and recommend The Bath Outlet to friends.
Outstanding customer service. One of the items is on backorder and I was immediately informed and given the option to substitute for something that is in stock. I opted for waiting and received a partial shipment of the items that are available. Communication at its best. You get a dedicated customer service representative and communicate only with one person instead of a random person in a call center.
Customers service representative Jessica provided an outstanding service. She was very helpful and knowledgeable. She is great on the phone as well with the emails, prompt and efficient. I will definitely recommend your company to my friends and family.
I purchased everything but the toilet and I'm truly impressed with the packaging, timing, and also the service I received. I would definitely recommend to my best friends or family. The quality is worth the price.