The website was easy to use and I appreciated seeing related items by the same manufacturer lined up below the item I wanted to purchase. This saved me some time hunting around, searching for the right term, etc. I was happy to see a wide range of price points for products, and really like the higher-end items I decided to buy. Ordering was also easy, and shipping was good. Overall, I had an excellent experience and will definitely shop again, and recommend The Bath Outlet to friends.
All my experience with TheBathOutlet was excellent. Natalie and others answered many questions and even helped me figure out some problems on another product. Everything arrived in great condition and when I realized I had bought one towel bar too many, they made the return totally easy, refund prompt. As we remodeled out bathroom, we had other needs and honestly the service was not as good with all our suppliers.
Outstanding customer service. One of the items is on backorder and I was immediately informed and given the option to substitute for something that is in stock. I opted for waiting and received a partial shipment of the items that are available. Communication at its best. You get a dedicated customer service representative and communicate only with one person instead of a random person in a call center.
Customers service representative Jessica provided an outstanding service. She was very helpful and knowledgeable. She is great on the phone as well with the emails, prompt and efficient. I will definitely recommend your company to my friends and family.
I purchased everything but the toilet and I'm truly impressed with the packaging, timing, and also the service I received. I would definitely recommend to my best friends or family. The quality is worth the price.