I recently purchased a sink and several accessories from TheBathOutlet for a bathroom remodel project. I found the website to be very informative and easy to use for both viewing product options and ordering. Materials were shipped in a timely fashion, were very well packaged and arrived in pristine condition. I returned one item due to a design change on my part and found the Customer Service area to be very prompt and helpful in guiding me through the process. I would definitely recommend The Bath Outlet for those looking for a wide variety of high quality, affordable bath products.
I ordered a swivel dual towel bar from this company for the first time. It was sent here quickly. I waited for a month before my contractor was done to install this myself. Over time, the bar was swiveling down with the weight of 2 small towels. There is only an "o"-ring gasket that uses friction to prevent the bars from rotating downwards. I contacted them on Dec. 31st, and after sending some pics and a description of my issue, they issued a full refund to me. They were courteous and extremely accommodating. I will use TheBathOutlet again for their customer service alone!
I love my recent purchases from TheBathOutlet.com! I was amazed at the huge selection available and found exactly what I was looking for, even better. The price was a little more than I was planning for, but is well worth it for the high quality of the materials and the fact that I couldn't find these items anywhere else I shopped. The ordering process was easy to follow, there was constant tracking of my order, and delivery was on time and prompt. I couldn't be happier with my purchase.
When remodeling my bathroom I ordered a very high end bath fixture. Not only was it delivered very promptly, the quality was terrific. Unfortunately, I ended up not using it as it did not fit in the space the way I would have liked. When I contacted the thebathoutlet.com they quickly gave me the return information I needed and did not charge me a re-stocking fee as Mr. Bath did for another item I returned. I will use them over and over again. Two more bathrooms to go. Thanks guys!
I love my product that I got from The BathOutlet, the staff was so helpful to me and they took the time to answer all my questions to make sure everything would work out correct. And it does. I love my bathroom towel racks they are lovely and well made and one thing they are not from China for which I can said is a god send in today's market place. So I got everything I wanted and more and I would say buy from Bath Outlet for the customer service and great well made products.